Terms of Service

Acceptance of Terms

By accessing or using the Bay Blinds website located at this website or by engaging our window treatment services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

Services Description

Bay Blinds provides custom window treatment services for residential and commercial properties across Marin County and surrounding areas. Our services include:

• Free in-home and on-site design consultations with fabric samples and product demonstrations
• Precision window measurement performed by our installation team
• Custom ordering of window treatments from Hunter Douglas, Hartmann and Forbes, Conrad, and other manufacturer partners
• Professional installation of blinds, shades, shutters, drapery, and motorized window treatment systems
• Post-installation support, adjustments, and warranty service coordination

All services are provided by Bay Blinds, owned and operated by Bay Blinds, from our location at 1425 Grant Ave, Novato, CA 94945.

Free Consultation Policy

Bay Blinds offers complimentary in-home and on-site consultations at no cost or obligation. During your consultation, Our designer will bring fabric samples, demonstrate product options, measure your windows, and provide a detailed written quote. There is no charge for this service and no obligation to purchase. Consultations are available throughout our service area, including San Rafael, Mill Valley, Novato, Petaluma, Novato, and surrounding communities.

Ordering and Payment

Once you approve your window treatment selections and written quote, the ordering process begins as follows:

• Deposit - a deposit is required at the time of order placement to initiate production with our manufacturer partners. The deposit amount will be specified in your written quote.
• Balance Due - the remaining balance is due upon completion of professional installation.
• Payment Methods - we accept cash, checks, and major credit cards.

All custom window treatments are made to order based on your specific window measurements. Due to the custom nature of our products, orders cannot be cancelled once production has begun. Please review your selections and measurements carefully before approving your order.

Installation and Workmanship Guarantee

Bay Blinds guarantees the quality of our professional installation work. If any issue arises with our installation within the first year following completion, we will return to your home or office and resolve the issue at no additional charge. This workmanship guarantee covers mounting hardware, bracket alignment, operational functionality, and the overall fit and finish of the installation.

For complete details about our installation guarantee and product warranties, please visit our Warranty and Installation Guarantee page.

Product Warranties

Window treatment products we install carry manufacturer warranties provided directly by the respective manufacturers. As an authorized Hunter Douglas dealer, Hunter Douglas authorized dealer, and Hartmann and Forbes authorized dealer, we facilitate warranty claims on your behalf. Key warranty coverage includes:

• Hunter Douglas - limited lifetime warranty on most product lines, covering manufacturing defects in materials and workmanship
• Hunter Douglas - separate manufacturer warranty on motorization components, motors, and control systems
• Hartmann and Forbes - manufacturer warranty on natural fiber shades and woven products

Warranty terms and coverage vary by product line. Bay Blinds will explain the specific warranty applicable to your selected products during your consultation.

Limitation of Liability

To the fullest extent permitted by California law, Bay Blinds Window Coverings shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our website or services. Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific products or services giving rise to the claim.

Bay Blinds is not responsible for delays caused by manufacturer production schedules, shipping carriers, or circumstances beyond our reasonable control. We will communicate proactively about any expected delays affecting your order.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Marin County, California.

Contact Information

If you have questions about these Terms of Service, please contact us:

Last Updated: March 2026